These IFT Warranty and Service Policies (“Policies”) apply only to products purchased by end users directly from IFT, or from IFT authorized resellers (“IFT Product”). These policies do not apply to IFT distributors or resellers.
By using your IFT Product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your IFT Product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Part III of these Policies.
Under this Limited Warranty, IFT warrants that each IFT Product that you purchase will be free from material and workmanship defects under normal use in accordance with IFT’s published product materials during the warranty period. IFT’s published product materials include, but are not limited to: user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for IFT Products and parts carrying the Inspired Flight brand is 12 months from date of receipt. The warranty period of IFT Products carrying other company brands, such as integrated payloads and ground control systems, is the warranty period of that applicable manufacturer.
If a product does not function as warranted during the warranty period, you may obtain service by contacting IFT via telephone, website or IFT Pilot’s Mobile App or Fleet Manager’s Tool. Charges may apply for services not covered by this Limited Warranty. Please note that the warranty service is only available in the respective IFT service regions where you purchased your IFT Product.
IFT will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. IFT may direct you to download and install particular software updates. If your problem cannot be resolved over phone, email, or through the application of software updates, IFT will issue you a Return Material Authorization (“RMA”), authorizing you to ship your IFT Product to one of our repair facilities. The shipping costs will initially be paid by you. If IFT subsequently determines that the underlying issue is covered under this Limited Warranty, we will perform repairs at no cost to you, and give you an account credit applicable to a future purchase equal to ground shipping costs from your location to our repair facility.
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with IFT’s official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with IFT’s official instructions or manuals.
× Damage caused by an unauthorized service provider.
× Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× Damage caused by flights not following recommended instruction manuals.
× Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
× Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× Damage caused by operating the product with a defective battery or at low battery.
× Loss of, or damage to, your data saved in your product.
× Loss or damage caused by any software originating from third parties not authorized by IFT.
× Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by IFT at your request.
× Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
When receiving service, IFT is responsible for loss or damage to your product only while it is in IFT's possession or in transit, if IFT is responsible for transportation.
IFT is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Under no circumstances, and notwithstanding the failure of the essential purpose of any remedy set forth herein, shall IFT, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability:
1) third party claims against you for damages;
2) loss, damage or disclosure of your data;
3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings.
In no case shall the total liability of IFT, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which IFT is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
To the extent permitted by law, except as expressly provided in this limited warranty, IFT disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. The IFT entities do not warrant, except as expressly provided in IFT limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components.
If such warranties cannot be disclaimed, IFT limits the duration and remedies of such warranties to the duration of this express warranty and, at IFT's option, the repair or replacement services provided in this limited warranty.
Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with IFT.
Nothing in this Limited Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
*Warranty period may vary according to local laws and regulations.
IFT guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact IFT or your authorized IFT dealer for more details. You will be required to fill out a repair form, which will be reviewed by IFT or an authorized IFT dealer before a Return Material Authorization (“RMA”) is issued.
You can request Return & Refund Service:
Before obtaining warranty service, the following steps must be taken:
Product and Part Replacement